Sales Policy
DELIVERY
Delivery costs are calculated based on your location and current rates from major shipping providers, primarily FedEx. Freight services may also be used depending on the size, weight, or special handling requirements of your order.
For any questions or special instructions, you can contact us by phone or WhatsApp at (832) 388-9912, or via email at sales@hvac-perdomo.com.
PICK-UP
Many of our products are eligible for free pick-up at Perdomo Distributors’ warehouses. If branch pick-up is available for your order, the option will be presented during the online checkout process.
SPECIAL DELIVERY INSTRUCTIONS
During checkout, you will have the opportunity to add any notes or specific requests related to shipping or delivery. For additional support, please reach out to us at sales@hvac-perdomo.com.
PAYMENT METHODS
Credit or Debit Card
We accept all major credit and debit cards through our secure payment platform. A 3% processing fee applies to all credit card transactions. Your payment information is encrypted and protected.
Cash or Zelle
You may choose to pay via cash or Zelle. Your order will be processed once payment is confirmed. A payment receipt will be provided upon confirmation.
PayPal
You may choose PayPal as a payment method. Simply select PayPal when prompted during checkout, and you will be redirected to the PayPal platform where you can complete your purchase using a debit card, credit card, or your PayPal balance.
Once your payment is confirmed, you will receive a notification and receipt via email.
RETURN POLICY
We offer 30-day returns for selected products, from the date of delivery, subject to the conditions below:
General Return Conditions:
The unit must be in original condition, unused, and not previously installed.
All original accessories and packaging must be included.
The unit must be in original condition, unused, and not previously installed.
All original accessories and packaging must be included.
If the Unit Has Been Installed:
Clear photographic evidence of any defect must be submitted.
A signed report from a certified HVAC technician is required, including:
The technician's license number.
A detailed description of the installation process.
The unit must be returned complete (condenser, evaporator, controls, installation kit, etc.).
If you receive a visibly damaged item, take photos immediately and contact us. We will guide you through the return process.
If an issue arises during installation or activation, please contact us while the technician is present. We offer live video call support to assist the technician in identifying whether the problem stems from the unit or the installation.
For verified defects or shipping damage, we will provide prepaid return shipping labels. Once the unit is returned and meets the return conditions, a new replacement will be sent at no additional cost.
Clear photographic evidence of any defect must be submitted.
A signed report from a certified HVAC technician is required, including:
The technician's license number.
A detailed description of the installation process.
The unit must be returned complete (condenser, evaporator, controls, installation kit, etc.).
If you receive a visibly damaged item, take photos immediately and contact us. We will guide you through the return process.
If an issue arises during installation or activation, please contact us while the technician is present. We offer live video call support to assist the technician in identifying whether the problem stems from the unit or the installation.
For verified defects or shipping damage, we will provide prepaid return shipping labels. Once the unit is returned and meets the return conditions, a new replacement will be sent at no additional cost.
WARRANTY
This product its covered by a LIMITED MANUFACTURE WARRANTY of 5 Years Compressor and 2 years in all the parts. The unit must be registered with the manufacture by an HVAC COMPANY technician (the installer) within the 30 days of being installed. Otherwise warranty will be VOID. (details about the registration will be provided in the package) .
General conditions for warranty validation:
- Installation of a mini split must be completed by a licensed HVAC company to ensure any issues encountered in the future are not due to improper installation workmanship. These companies usually provide warranties for the installation work.Therefore, if any problems arise later on, they will assist you. Installation issues are more common than you might think, and the installation of the equipment is as important as, if not more important than, the equipment itself.
- These systems are not plug-and-play units that can be installed appropriately without specific tools or prior HVAC electrical knowledge. This unit requires its refrigerant pressures to be calibrated, and it is strictly necessary to have its lines vacuumed before releasing refrigerant.
- Labors or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units is not included in this warranty.
THIRD-PARTY SALES CHANNELS
Customers who purchased through eBay, Amazon, or Walmart are subject to the return, refund, and delivery policies of the respective platform at the time of purchase. Prices and terms may vary depending on the platform.
PROMOTIONS AND DISCOUNTS
All promotional offers and discounts are valid only during the specified promotional period. Customers who were charged full price during a promotion must present a valid receipt as proof to claim any adjustments or credits.
This product its covered by a LIMITED MANUFACTURE WARRANTY of 5 Years Compressor and 2 years in all the parts. The unit must be registered with the manufacture by an HVAC COMPANY technician (the installer) within the 30 days of being installed. Otherwise warranty will be VOID. (details about the registration will be provided in the package) .
General conditions for warranty validation:
- Installation of a mini split must be completed by a licensed HVAC company to ensure any issues encountered in the future are not due to improper installation workmanship. These companies usually provide warranties for the installation work.Therefore, if any problems arise later on, they will assist you. Installation issues are more common than you might think, and the installation of the equipment is as important as, if not more important than, the equipment itself.
- These systems are not plug-and-play units that can be installed appropriately without specific tools or prior HVAC electrical knowledge. This unit requires its refrigerant pressures to be calibrated, and it is strictly necessary to have its lines vacuumed before releasing refrigerant.
- Labors or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units is not included in this warranty.
THIRD-PARTY SALES CHANNELS
Customers who purchased through eBay, Amazon, or Walmart are subject to the return, refund, and delivery policies of the respective platform at the time of purchase. Prices and terms may vary depending on the platform.
PROMOTIONS AND DISCOUNTS
All promotional offers and discounts are valid only during the specified promotional period. Customers who were charged full price during a promotion must present a valid receipt as proof to claim any adjustments or credits.